Terms of Service.

1. What the service is

Marczell AI is a personal-development service: a daily AI coaching session and an open coaching thread, hypnosis audio written from your own sessions and spoken in a synthetic voice, a behavioural profile that evolves with you, memory-release (MER) sessions in two parts, live voice calls with the coach, an optional Social Profiler, and optional connections to a wearable or a bank so the coach can read a short digest of your recovery or your money. Features vary by membership tier.

Not healthcare. Marczell AI is not a healthcare provider, the coach is not a licensed professional, and nothing on the platform is medical, psychological or psychiatric treatment, diagnosis, or advice. It does not replace care from a professional. If you are in crisis, in danger, or thinking about harming yourself, stop and contact local emergency services or a crisis line; the platform will show you those resources and will not run a memory-release session while that is the case.

2. Eligibility

You must be at least 18 years old to create an account, to apply, or to use the service, and you confirm this when you sign up. We do not knowingly serve minors; an account found to belong to someone under 18 is closed and its data deleted. You must also be able to enter into a binding agreement under the laws of where you live.

3. Your account

Give accurate, current information and keep it that way. You are responsible for your login details and for everything done under your account; tell us at once at [email protected] if you think it has been used without you. One person per account: the coaching, the profile and the audio are built for you and sharing an account gives someone else your private material.

4. Hypnosis audio and memory work: safety

• Never listen to a hypnosis audio while driving, operating machinery, swimming, or doing anything that needs your attention. Listen somewhere you can safely close your eyes.
• The audio is hypnosis; the memory-release session works on a real memory you choose. If it becomes too much, stop, open your eyes, and come back another time. You are always in control and can stop at any point.
• Do not use the hypnosis audio or MER if a clinician has told you that hypnosis or trauma-focused work is unsafe for you, or if you have a condition (such as psychosis or a seizure disorder) for which it is contraindicated. Ask your clinician if unsure.
• The MER intake is screened by software before anything is generated. If it indicates you are in danger now, suicidal, or that the situation is ongoing, no session is generated and nothing is charged; you are shown crisis resources and can ask to speak to a person.

5. Artificial intelligence

The coach, the profile, the hypnosis scripts, the Social Profiler and the support assistant are produced by artificial-intelligence models run by third-party providers (Anthropic and OpenAI for text and voice; our audio renderer for speech). Their output can be wrong, incomplete, or a poor fit for you. It is offered for personal development only and you use your own judgement about acting on it. We do not train or fine-tune models on your content, and our providers are contractually barred from doing so. A person will review any automated outcome you ask us to review, through Privacy request.

6. Your content and your consents

What you write, say, upload or record stays yours. You give us the licence we need to store it, run it through our providers, and turn it into your sessions, for as long as it is in your account. You are responsible for what you upload: if you put someone else’s screenshots into the Social Profiler you confirm you have the right to, and you use what it produces lawfully and decently.

Some things happen only if you separately consent, each in its own box you can decline and later withdraw: connecting a wearable (health data), connecting a bank, recording a voice sample so your sessions can be spoken in your voice, being called and texted after you apply, advertising cookies where the law requires consent, and marketing email. Declining any of them does not affect the rest of the service.

7. Membership, payments and credits

• Paid memberships are billed in advance through Whop or Stripe and renew automatically at the end of each period until cancelled. We never see your full card number.
• Credits and voice-minute packs are one-time purchases that do not expire while your account exists and are not refunded when used.
• Prices may change with at least 30 days’ notice; the change applies from your next renewal.
• Access ends at the end of the paid period after you cancel. A membership that lapses moves the account to the free limits; what you built stays.
• If a payment fails or is reversed, access to paid features may be suspended until it is settled.

8. Refunds

Because the product is digital content generated and personalised to you on first use, sales are final except where our Refund Policy or the law says otherwise.

9. Cancellation

Cancel any time from Settings → Membership or from your Whop or Stripe account. You keep access until the end of the current period; no partial refunds for unused days. Deleting your account is separate and is done at Delete account: it schedules your data for permanent deletion 30 days later, as the Privacy Policy describes.

10. Acceptable use

Do not:

• use the platform for anything unlawful, or to harm, harass or deceive anyone;
• upload content about another person without the right to, or use the Social Profiler to stalk, harass, discriminate against or make decisions about someone;
• attempt to extract our prompts, models, voices or methods, or to reverse engineer the service;
• reproduce, distribute or publicly perform the hypnosis audio, the Marczell voices or other content beyond your own personal use;
• share your account, or access the service with bots or scrapers;
• interfere with the service or another member’s use of it.

11. Intellectual property

The platform, its text, graphics, software, coaching methodologies, prompts, profiling approach, and the generated audio are the property of Marczell Klein Corp, protected by copyright and other laws. Your sessions and audio are for your personal use.

Voice technology. The Marczell 3 Ultra voice is a proprietary, modified version of a speech model built with Fish Audio. Our modifications, the recorded voice data, the emotion library and the delivery system that direct it are the property of Marczell Klein Corp. Underlying model components remain subject to the terms of their respective licences. Your own voice sample, if you record one, stays yours and is used only as section 6 describes.

12. Privacy

How we handle personal information, including health and bank data, advertising choices and your rights, is in the Privacy Policy and the Consumer Health Data Privacy Policy, which are part of these Terms.

13. Limitation of liability

To the fullest extent the law allows, Marczell Klein Corp is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, arising from your use of the service, under any legal theory. Our total liability for any claim is limited to what you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your statutory rights as a consumer where you live.

14. Indemnification

You will defend and indemnify Marczell Klein Corp, its officers, employees and agents against claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms, your content, or your infringement of anyone’s rights.

15. Suspension and termination

We may suspend or close an account that breaks these Terms, puts other members or our team at risk, or is used to abuse the service, and will tell you why unless the law prevents it. You can close your account at any time. Sections that by their nature survive (intellectual property, limitation of liability, indemnification, governing law) survive termination.

16. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Disputes are resolved in the state or federal courts in Sacramento County, California, except that if you are a consumer in the EEA or the UK you keep the protection of the mandatory laws and courts of your home country.

17. Changes to these terms

We may update these Terms. Material changes are announced at least 30 days in advance by email or a notice in the app. If you keep using the service after a change takes effect you accept it; if you do not agree, cancel before then.

18. Marketing communications, calls and texts

Service messages (your audio is ready, receipts, security notices, check-ins you asked for) are part of the service. Marketing email is sent only if you opted in, and every marketing email carries a one-click unsubscribe; you can also change email preferences in Settings.

If you apply for Marczell AI, the separate consent you give on the application form allows us to call and text the number you provide, including by automated technology or prerecorded message, is never a condition of any purchase, and can be withdrawn at any time by replying STOP to a text or emailing [email protected].

19. Contact us

• Email: [email protected]
• Address: Marczell Klein Corp, 3400 Cottage Way, STE G2-6406, Sacramento, CA 95825, United States