Refund Policy.

1. All sales are final

By subscribing to any tier, you acknowledge and agree that Marczell AI is non-refundable. We do not offer pro-rated or goodwill refunds for partial use, mid-cycle cancellation, missed sessions, or change of mind. The product is generated and personalised from the moment you enter the platform.

2. Cancellation

You may cancel your subscription at any time through your account settings or via your billing provider. On cancellation:

• You retain full access until the end of the current paid billing period.
• Your subscription will not renew on the next cycle.
• No partial refund is issued for unused days inside the current cycle.

Cancellation takes two clicks and does not require a support ticket or onboarding call.

3. Service credits

In exceptional cases — billing error, duplicate charge, or a system fault that prevented use of the platform — we may, at our sole discretion, issue service credits that can be applied against a future billing period. Service credits are non-transferable, have no cash value, and expire 12 months from issuance.

4. Chargebacks

If you initiate a chargeback through your bank or card network without first contacting us, we reserve the right to dispute the chargeback, suspend your account pending resolution, and refuse future service. We encourage you to contact support first; we resolve billing issues quickly.

5. Legally mandated refunds

Where local consumer law requires a refund or cooling-off period that overrides these terms (for example, certain EU/UK distance-selling regulations), we will honour that legal minimum. Contact [email protected] with your jurisdiction and order details and we will respond within 2 business days.

6. One-year Marczell AI program ($5,500)

This is a single purchase that gives you 12 months of access from the day you pay. It does not renew automatically, and we never move you onto a monthly plan unless you ask. All sales are final. We don’t refund unused months, and stopping use of the program doesn’t end what you owe. If you finance through a lender such as Clarity Pay, your loan is between you and the lender, and those payments are still due. If you’re on an in-house payment plan, every scheduled payment is still due.

7. Changes to this policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. The policy in effect at the time of your purchase applies to your subscription.

8. Contact

If you have any questions about this Refund Policy, please contact us:

• Email: [email protected]
• Phone: 818-230-6474
• Address: 3400 Cottage Way, STE G2-6406, Sacramento, CA 95825