Privacy Policy.

1. Information we collect

We may collect the following types of information:

• Personal Identifiers: Name, email address, phone number.
• Address Information: Billing and mailing addresses.
• Financial Data: Payment card details (processed securely via third-party processors).
• Demographics: Age, gender, interests.
• Geolocation Data: Approximate location based on IP address.
• Behavioral Patterns: Browsing history, interaction with our services, usage data.
• Technical Details: Device type, browser, operating system, IP address.
• Marketing Preferences: Communication preferences and opt-in/opt-out status.
• Profiling Data: Responses to onboarding questions, behavioural assessments, and AI-generated psychological profiles used to personalise your experience.

2. How we collect information

We collect information through the following methods:

• Direct submission via forms, account registration, and onboarding questionnaires.
• Purchases and subscription transactions.
• Cookies, pixels, and analytics tools.
• Automatic tracking during your use of our platform.
• Third-party sources including payment processors and CRM integrations.

3. How we use your information

We use collected information for the following purposes:

• Operating and maintaining the Marczell AI platform.
• Delivering personalised AI coaching, profiling, and hypnosis audio services.
• Processing transactions and managing subscriptions.
• Sending transactional emails and service-related communications.
• Sending marketing communications (with your consent).
• Improving our platform, algorithms, and user experience.
• Behavioural analysis to enhance personalisation.
• Fraud prevention and security.
• Compliance with legal obligations.

4. Remarketing & tracking technologies

We use remarketing pixels and tracking technologies (e.g., Meta Pixel, TikTok Pixel, Google Ads) to deliver targeted advertising and measure campaign effectiveness. These tools may collect browsing data to serve relevant ads across third-party platforms. We do not sell your personal information.

5. Cookies & tracking

We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality.
• Performance Cookies: Help us understand how you use our platform.
• Marketing Cookies: Used to deliver relevant advertisements.

You can manage cookie preferences through your browser settings.

6. Data sharing

We may share your personal data with:

• Service Providers: Payment processors, email services, cloud infrastructure, and AI model providers who process data on our behalf.
• Marketing Partners: Advertising platforms for remarketing purposes.
• Legal Authorities: When required by law, subpoena, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information.

7. Data retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time by emailing us.

8. Your privacy rights

Depending on your jurisdiction, you may have the following rights:

U.S. residents — CCPA / CPRA

• Right to know what personal information is collected.
• Right to request deletion of personal information.
• Right to opt out of the sale of personal information.
• Right to non-discrimination for exercising privacy rights.

EU / EEA residents — GDPR

• Right of access to your personal data.
• Right to rectification of inaccurate data.
• Right to erasure (“right to be forgotten”).
• Right to restriction of processing.
• Right to data portability.
• Right to object to processing.

9. International data transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. We take appropriate safeguards to ensure your data is protected in accordance with this policy.

10. Data security

We implement industry-standard security measures to protect your personal information, including encryption, access controls, and secure infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children's privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

13. Contact us

If you have any questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: 818-230-6474
• Address: 3400 Cottage Way, STE G2-6406, Sacramento, CA 95825